Complaints procedure
How to raise a concern with Clique and how we handle it.
How to complain
Contact us at contact@clique.africa or +230 403 4460. Please describe what happened, when, and what outcome you are looking for. Include any reference you have been given.
How we handle it
- We acknowledge your complaint and confirm who is dealing with it.
- We review what happened, and contact you if we need more information.
- We give you a written outcome explaining our findings and any action taken.
- If we cannot resolve it quickly, we keep you informed of progress.
Complaints about a partner service
Regulated services are delivered by authorised partners under their own terms, and complaints about those services are handled under that partner's own procedure. Tell us anyway: we will point you to the right route and follow up on your behalf where we can.
Escalating
If your complaint concerns personal data and you are not satisfied with our response, you may complain to the Data Protection Office of Mauritius. Where a complaint concerns a regulated service, the relevant regulator for that partner is the escalation route.